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If you want to complain to a person you don’t know well, be careful! A direct

complaint or criticism can sound very rude or aggressive

We assume that you will

if you’re talking to someone you know really well, it may be necessary to say more directly

In some situations, but only

not invoke the penalty clause in your contract, since the bulk of the order was despatched promptly

The despatch will be franco domicile, with the duty paid.

We apologize for the inconvenience caused by this short shipment, which was due to circumstances

the customer that similar mistakes will not happen in future

Finally you should write to the customer informing him that you are arranging replacements, price reductions or other remedies, and assure

complaint or criticism can sound very rude or aggressive

If you want to complain to a person you don’t know well, be careful! A direct

beyond our control occurring in this way in the future

If you want to complain to a person you don’t know well, be careful! A direct

complaint or criticism can sound very rude or aggressive

But only in extreme cases, if you’ve already

engineer to repair the machine we with be forced/obliged to cancel our next order

Look, if you don’t send your

tried more polite methods, would you have to threaten someone

Finally you should write to the customer informing him that you are arranging replacements, price reductions or other remedies, and assure

beyond our control occurring in this way in the future

The despatch will be franco domicile, with the duty paid.

We apologize for the inconvenience caused by this short shipment, which was due to circumstances

the customer that similar mistakes will not happen in future

If someone complains to you, or if you think they’re likely to complain, it may be wise to apologize even if it wasn’t really

your fault. Then you can promise to put things right

But only in extreme cases, if you’ve already

tried more polite methods, would you have to threaten someone

Thank you for your letter

that similar mistakes do not occur again

We apologize for any inconvenience caused by the error. We shall ensure

of the 21st December. We are sorry to hear that two filing cabinets of the wrong type were sent

Dear Sirs,

We thank you for your letter of 27th April.We are sorry to hear

that you were dissatisfied with our consignment of nylon shirts. We are arranging a visit to your premises by our Sales Representative in your area

Finally you should write to the customer informing him that you are arranging replacements, price reductions or other remedies, and assure

and have received no complaint

We have not received a visit from your agent yet. We have supplied the same goods to other markets in Europe

the customer that similar mistakes will not happen in future

In the meantime, we have arranged for the despatch of four replacement crates, and we

tried more polite methods, would you have to threaten someone

We think it is wise

not to anticipate his report, so we shall postpone a decision on replacement or price reduction until we receive it

But only in extreme cases, if you’ve already

have asked our packers to carry out the packing instructions carefully

We regret very much

the damage caused to the four crates. We are very concerned to hear that your packing instructions were not carried out

We received your letter of the 12th May concerning the abo order. We regret that you did

and have received no complaint

We have not received a visit from your agent yet. We have supplied the same goods to other markets in Europe

not receive the full consignment of forks

Our forwarding agents

agents can collect it. Ensure that similar mistakes do not happen again

We shall do everything we can to forwarding

will contact you soon

We think it is wise

not to anticipate his report, so we shall postpone a decision on replacement or price reduction until we receive it

They are arranging for the despatch of the three crates short-shipped

cabinets are to your satisfaction

We regret very much

the damage caused to the four crates. We are very concerned to hear that your packing instructions were not carried out

Please accept our sincere regrets at any inconvenience caused to you by our mistake.

We trust that the TW57

on board the S/S Bahia which is due tc arrive in Marseilles

We should be obliged

reach you within a few days

Relevant documents are being despatched, and should

if your agents would keep Case No. 15 in their warehouse until our forwarding agents can collect it

We shall do everything we can to forwarding

agents can collect it. Ensure that similar mistakes do not happen again

We assume that you will

agents can collect it. Ensure that similar mistakes do not happen again

They are arranging for the despatch of the three crates short-shipped

not invoke the penalty clause in your contract, since the bulk of the order was despatched promptly

We shall do everything we can to forwarding

on board the S/S Bahia which is due tc arrive in Marseilles

Our packing agents made a mistake in catalogue reference numbers, as you suggested. All the other cases contain four cabinets each, and since this case

this delay that the mistake occurred

It was during

contained the last two of the order there was a delay while extra padding was inserted

We shall do everything we can to forwarding

agents can collect it. Ensure that similar mistakes do not happen again

If the customer is wrong

bad packing or inferior quality

We assume that you will

it will be necessary to write a tactful letter explaining why you think so

Explain if possible the reasons for the delay, damage, wrong consignment,

not invoke the penalty clause in your contract, since the bulk of the order was despatched promptly

Replies to complaints should be

this delay that the mistake occurred

Our packing agents made a mistake in catalogue reference numbers, as you suggested. All the other cases contain four cabinets each, and since this case

prompt and should start with some form of apology. You should not dispute the complaint until you have the full facts

It was during

contained the last two of the order there was a delay while extra padding was inserted

Explain if possible the reasons for the delay, damage, wrong consignment,

of the 21st December. We are sorry to hear that two filing cabinets of the wrong type were sent

Thank you for your letter

we cannot accept these goods at the price we agreed. to be about 30 per cent

We will accept the shirts only on condition that you make a substantial reduction in price. We expect this reduction

bad packing or inferior quality

Even if the subject of the letter is serious or even acrimonious, the tone throughout

in your brochure nor to the sample

Our packing agents made a mistake in catalogue reference numbers, as you suggested. All the other cases contain four cabinets each, and since this case

the letter should always be courteous

Our customers will not buy these shirts at the market price They will expect a discount.

Since the shirts correspond neither to the description

contained the last two of the order there was a delay while extra padding was inserted

We refer to our order (No. 1276/FRS) for 70 light blue nylon shirts, which were consigned by you on the 16th August, 1991 and which we received

of the 21st December. We are sorry to hear that two filing cabinets of the wrong type were sent

Please let us know by return

what you propose to do about either replacement or price reduction. Our agent can bring a sample from the consignment to show you

Thank you for your letter

on 23 August 1991

We very much regret to inform you that the quality of the above

mentioned shirts is unacceptably low, especially in design and colour. They are, in fact, discoloured. The pattern is not what we expected when we saw your samples

Even if the subject of the letter is serious or even acrimonious, the tone throughout

no doubt you passed these instructions on to your forwarding agent. Cases 13, 14, 18 and 20 did not include the layers of waterproof lining we insisted on

We sent you specific packing instructions for this consignment, and

the letter should always be courteous

a.m. or am

ante meridiem (before noon)

Please let us know by return

what you propose to do about either replacement or price reduction. Our agent can bring a sample from the consignment to show you

We regret to inform you that four of the twenty

cases containing your consignment of alarm clocks were inadequately packed

Please let us know by return

cash book

CB

no doubt you passed these instructions on to your forwarding agent. Cases 13, 14, 18 and 20 did not include the layers of waterproof lining we insisted on

We sent you specific packing instructions for this consignment, and

what you propose to do about either replacement or price reduction. Our agent can bring a sample from the consignment to show you

a.m. or am

consignment note, cover note, credit note

c/o

care of, carried over, cash order

C/N

ante meridiem (before noon)

C&F

cost and freight

a.m. or am

ante meridiem (before noon)

CB

cash book

C&F

according to age and experience

Ave

avenue

aac

cost and freight

Ave

avenue

asap

as soon as possible

B/L, b/l or bl

bill of lading

aac

bank,book

BC

before Christ

bk

according to age and experience

B/L, b/l or bl

bankruptcy

bkpt

bankrupt

bkcy

bill of lading

AGM

annual general meeting

B/L, b/l or bl

bill of lading

bk

bank,book

bkpt

care of, carried over, cash order

assoc.

bankrupt

c/o

association/associate

AGM

any other business

AOB

bank,book

bk

annual general meeting

c/o

anno Domini (in the year of our Lord, after Christ)

AD

care of, carried over, cash order

ad val.

ad valorem (according to the value)

ack.

acknowledge

aac

annual general meeting

AGM

according to age and experience

ad val.

as soon as possible

asap

ad valorem (according to the value)

AGM

annual general meeting

ad val.

ad valorem (according to the value)

asap

as soon as possible

yf

yours faithfully

viz.

as soon as possible

asap

with effect from

wef

namely

vgc

very good condition

asap

as soon as possible

red

received

ref.

namely

viz.

refer to

qy

query

pt

part time

qy

namely

viz.

query

pps

additional postscript

vgc

query

qy

very good condition

in your favour

query

ref.

refer to

qy

для вас, в вашу пользу

vgc

полностью

in full

very good condition

pps

additional postscript

ref.

на ваш риск

in your favour

refer to

at your risk

для вас, в вашу пользу

pps

полностью

out of stock

нет на складе

in full

additional postscript

in short supply

нехватка

in your favour

в наличии на складе

in stock

для вас, в вашу пользу

title

нет на складе

cargo

карго, груз

out of stock

право собственности

consignor

грузоотправитель

bill of Exchange

нехватка

in short supply

вексель

consignee

нехватка

in short supply

растаможивать товары

clear (v) the goods

грузополучатель

order

заказ

bill of Exchange

вексель

consignor

грузоотправитель

clear (v) the goods

уведомление

dispatch

отправлять

advice note

растаможивать товары