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In some situations, but only

complaint or criticism can sound very rude or aggressive

If you want to complain to a person you don’t know well, be careful! A direct

if you’re talking to someone you know really well, it may be necessary to say more directly

We assume that you will

not invoke the penalty clause in your contract, since the bulk of the order was despatched promptly

If you want to complain to a person you don’t know well, be careful! A direct

beyond our control occurring in this way in the future

Finally you should write to the customer informing him that you are arranging replacements, price reductions or other remedies, and assure

the customer that similar mistakes will not happen in future

The despatch will be franco domicile, with the duty paid.

We apologize for the inconvenience caused by this short shipment, which was due to circumstances

complaint or criticism can sound very rude or aggressive

If you want to complain to a person you don’t know well, be careful! A direct

engineer to repair the machine we with be forced/obliged to cancel our next order

But only in extreme cases, if you’ve already

tried more polite methods, would you have to threaten someone

Look, if you don’t send your

complaint or criticism can sound very rude or aggressive

The despatch will be franco domicile, with the duty paid.

We apologize for the inconvenience caused by this short shipment, which was due to circumstances

your fault. Then you can promise to put things right

Finally you should write to the customer informing him that you are arranging replacements, price reductions or other remedies, and assure

beyond our control occurring in this way in the future

If someone complains to you, or if you think they’re likely to complain, it may be wise to apologize even if it wasn’t really

the customer that similar mistakes will not happen in future

Thank you for your letter

tried more polite methods, would you have to threaten someone

We apologize for any inconvenience caused by the error. We shall ensure

of the 21st December. We are sorry to hear that two filing cabinets of the wrong type were sent

But only in extreme cases, if you’ve already

that similar mistakes do not occur again

Dear Sirs,

We thank you for your letter of 27th April.We are sorry to hear

the customer that similar mistakes will not happen in future

Finally you should write to the customer informing him that you are arranging replacements, price reductions or other remedies, and assure

that you were dissatisfied with our consignment of nylon shirts. We are arranging a visit to your premises by our Sales Representative in your area

We have not received a visit from your agent yet. We have supplied the same goods to other markets in Europe

and have received no complaint

We think it is wise

tried more polite methods, would you have to threaten someone

In the meantime, we have arranged for the despatch of four replacement crates, and we

not to anticipate his report, so we shall postpone a decision on replacement or price reduction until we receive it

But only in extreme cases, if you’ve already

have asked our packers to carry out the packing instructions carefully

We regret very much

not receive the full consignment of forks

We received your letter of the 12th May concerning the abo order. We regret that you did

and have received no complaint

We have not received a visit from your agent yet. We have supplied the same goods to other markets in Europe

the damage caused to the four crates. We are very concerned to hear that your packing instructions were not carried out

We shall do everything we can to forwarding

will contact you soon

We think it is wise

not to anticipate his report, so we shall postpone a decision on replacement or price reduction until we receive it

Our forwarding agents

agents can collect it. Ensure that similar mistakes do not happen again

Please accept our sincere regrets at any inconvenience caused to you by our mistake.

We trust that the TW57

on board the S/S Bahia which is due tc arrive in Marseilles

We regret very much

cabinets are to your satisfaction

They are arranging for the despatch of the three crates short-shipped

the damage caused to the four crates. We are very concerned to hear that your packing instructions were not carried out

We shall do everything we can to forwarding

agents can collect it. Ensure that similar mistakes do not happen again

We should be obliged

reach you within a few days

Relevant documents are being despatched, and should

if your agents would keep Case No. 15 in their warehouse until our forwarding agents can collect it

We assume that you will

agents can collect it. Ensure that similar mistakes do not happen again

They are arranging for the despatch of the three crates short-shipped

on board the S/S Bahia which is due tc arrive in Marseilles

We shall do everything we can to forwarding

not invoke the penalty clause in your contract, since the bulk of the order was despatched promptly

We shall do everything we can to forwarding

agents can collect it. Ensure that similar mistakes do not happen again

It was during

contained the last two of the order there was a delay while extra padding was inserted

Our packing agents made a mistake in catalogue reference numbers, as you suggested. All the other cases contain four cabinets each, and since this case

this delay that the mistake occurred

If the customer is wrong

not invoke the penalty clause in your contract, since the bulk of the order was despatched promptly

Explain if possible the reasons for the delay, damage, wrong consignment,

bad packing or inferior quality

We assume that you will

it will be necessary to write a tactful letter explaining why you think so

It was during

contained the last two of the order there was a delay while extra padding was inserted

Replies to complaints should be

this delay that the mistake occurred

Our packing agents made a mistake in catalogue reference numbers, as you suggested. All the other cases contain four cabinets each, and since this case

prompt and should start with some form of apology. You should not dispute the complaint until you have the full facts

We will accept the shirts only on condition that you make a substantial reduction in price. We expect this reduction

of the 21st December. We are sorry to hear that two filing cabinets of the wrong type were sent

Thank you for your letter

we cannot accept these goods at the price we agreed. to be about 30 per cent

Explain if possible the reasons for the delay, damage, wrong consignment,

bad packing or inferior quality

Our customers will not buy these shirts at the market price They will expect a discount.

Since the shirts correspond neither to the description

contained the last two of the order there was a delay while extra padding was inserted

Even if the subject of the letter is serious or even acrimonious, the tone throughout

in your brochure nor to the sample

Our packing agents made a mistake in catalogue reference numbers, as you suggested. All the other cases contain four cabinets each, and since this case

the letter should always be courteous

Thank you for your letter

what you propose to do about either replacement or price reduction. Our agent can bring a sample from the consignment to show you

We refer to our order (No. 1276/FRS) for 70 light blue nylon shirts, which were consigned by you on the 16th August, 1991 and which we received

on 23 August 1991

Please let us know by return

of the 21st December. We are sorry to hear that two filing cabinets of the wrong type were sent

Even if the subject of the letter is serious or even acrimonious, the tone throughout

the letter should always be courteous

We very much regret to inform you that the quality of the above

no doubt you passed these instructions on to your forwarding agent. Cases 13, 14, 18 and 20 did not include the layers of waterproof lining we insisted on

We sent you specific packing instructions for this consignment, and

mentioned shirts is unacceptably low, especially in design and colour. They are, in fact, discoloured. The pattern is not what we expected when we saw your samples

We regret to inform you that four of the twenty

ante meridiem (before noon)

Please let us know by return

cases containing your consignment of alarm clocks were inadequately packed

a.m. or am

what you propose to do about either replacement or price reduction. Our agent can bring a sample from the consignment to show you

CB

cash book

We sent you specific packing instructions for this consignment, and

what you propose to do about either replacement or price reduction. Our agent can bring a sample from the consignment to show you

Please let us know by return

no doubt you passed these instructions on to your forwarding agent. Cases 13, 14, 18 and 20 did not include the layers of waterproof lining we insisted on

a.m. or am

consignment note, cover note, credit note

c/o

ante meridiem (before noon)

C/N

care of, carried over, cash order

CB

ante meridiem (before noon)

a.m. or am

cost and freight

C&F

cash book

C&F

according to age and experience

aac

cost and freight

Ave

avenue

B/L, b/l or bl

bill of lading

asap

avenue

Ave

as soon as possible

aac

before Christ

bk

bank,book

BC

according to age and experience

bkpt

bankruptcy

bkcy

bill of lading

B/L, b/l or bl

bankrupt

bk

annual general meeting

B/L, b/l or bl

bank,book

AGM

bill of lading

c/o

association/associate

bkpt

care of, carried over, cash order

assoc.

bankrupt

AOB

bank,book

AGM

annual general meeting

bk

any other business

AD

care of, carried over, cash order

ad val.

anno Domini (in the year of our Lord, after Christ)

c/o

ad valorem (according to the value)

ack.

according to age and experience

AGM

acknowledge

aac

annual general meeting

asap

annual general meeting

AGM

ad valorem (according to the value)

ad val.

as soon as possible

ad val.

as soon as possible

yf

ad valorem (according to the value)

asap

yours faithfully

wef

with effect from

asap

as soon as possible

viz.

namely

red

as soon as possible

asap

very good condition

vgc

received

ref.

namely

qy

query

viz.

refer to

pt

query

viz.

part time

qy

namely

qy

additional postscript

pps

very good condition

vgc

query

qy

query

ref.

для вас, в вашу пользу

in your favour

refer to

in full

полностью

vgc

very good condition

pps

additional postscript

at your risk

для вас, в вашу пользу

ref.

refer to

in your favour

на ваш риск

out of stock

полностью

in full

нет на складе

pps

additional postscript

in stock

нехватка

in short supply

в наличии на складе

in your favour

для вас, в вашу пользу

title

нет на складе

cargo

карго, груз

out of stock

право собственности

consignor

вексель

bill of Exchange

нехватка

in short supply

грузоотправитель

in short supply

растаможивать товары

consignee

нехватка

clear (v) the goods

грузополучатель

bill of Exchange

заказ

order

грузоотправитель

consignor

вексель

dispatch

отправлять

advice note

уведомление

clear (v) the goods

растаможивать товары