Список вопросов базы знаний

We assume that you will

complaint or criticism can sound very rude or aggressive

In some situations, but only

if you’re talking to someone you know really well, it may be necessary to say more directly

If you want to complain to a person you don’t know well, be careful! A direct

not invoke the penalty clause in your contract, since the bulk of the order was despatched promptly

Finally you should write to the customer informing him that you are arranging replacements, price reductions or other remedies, and assure

complaint or criticism can sound very rude or aggressive

The despatch will be franco domicile, with the duty paid.

We apologize for the inconvenience caused by this short shipment, which was due to circumstances

beyond our control occurring in this way in the future

If you want to complain to a person you don’t know well, be careful! A direct

the customer that similar mistakes will not happen in future

But only in extreme cases, if you’ve already

tried more polite methods, would you have to threaten someone

Look, if you don’t send your

engineer to repair the machine we with be forced/obliged to cancel our next order

If you want to complain to a person you don’t know well, be careful! A direct

complaint or criticism can sound very rude or aggressive

If someone complains to you, or if you think they’re likely to complain, it may be wise to apologize even if it wasn’t really

beyond our control occurring in this way in the future

The despatch will be franco domicile, with the duty paid.

We apologize for the inconvenience caused by this short shipment, which was due to circumstances

your fault. Then you can promise to put things right

Finally you should write to the customer informing him that you are arranging replacements, price reductions or other remedies, and assure

the customer that similar mistakes will not happen in future

We apologize for any inconvenience caused by the error. We shall ensure

of the 21st December. We are sorry to hear that two filing cabinets of the wrong type were sent

But only in extreme cases, if you’ve already

that similar mistakes do not occur again

Thank you for your letter

tried more polite methods, would you have to threaten someone

We have not received a visit from your agent yet. We have supplied the same goods to other markets in Europe

and have received no complaint

Dear Sirs,

We thank you for your letter of 27th April.We are sorry to hear

the customer that similar mistakes will not happen in future

Finally you should write to the customer informing him that you are arranging replacements, price reductions or other remedies, and assure

that you were dissatisfied with our consignment of nylon shirts. We are arranging a visit to your premises by our Sales Representative in your area

In the meantime, we have arranged for the despatch of four replacement crates, and we

tried more polite methods, would you have to threaten someone

But only in extreme cases, if you’ve already

have asked our packers to carry out the packing instructions carefully

We think it is wise

not to anticipate his report, so we shall postpone a decision on replacement or price reduction until we receive it

We have not received a visit from your agent yet. We have supplied the same goods to other markets in Europe

and have received no complaint

We regret very much

not receive the full consignment of forks

We received your letter of the 12th May concerning the abo order. We regret that you did

the damage caused to the four crates. We are very concerned to hear that your packing instructions were not carried out

We shall do everything we can to forwarding

not to anticipate his report, so we shall postpone a decision on replacement or price reduction until we receive it

We think it is wise

will contact you soon

Our forwarding agents

agents can collect it. Ensure that similar mistakes do not happen again

They are arranging for the despatch of the three crates short-shipped

the damage caused to the four crates. We are very concerned to hear that your packing instructions were not carried out

We regret very much

cabinets are to your satisfaction

Please accept our sincere regrets at any inconvenience caused to you by our mistake.

We trust that the TW57

on board the S/S Bahia which is due tc arrive in Marseilles

We should be obliged

if your agents would keep Case No. 15 in their warehouse until our forwarding agents can collect it

Relevant documents are being despatched, and should

reach you within a few days

We shall do everything we can to forwarding

agents can collect it. Ensure that similar mistakes do not happen again

We shall do everything we can to forwarding

on board the S/S Bahia which is due tc arrive in Marseilles

They are arranging for the despatch of the three crates short-shipped

not invoke the penalty clause in your contract, since the bulk of the order was despatched promptly

We assume that you will

agents can collect it. Ensure that similar mistakes do not happen again

We shall do everything we can to forwarding

contained the last two of the order there was a delay while extra padding was inserted

It was during

this delay that the mistake occurred

Our packing agents made a mistake in catalogue reference numbers, as you suggested. All the other cases contain four cabinets each, and since this case

agents can collect it. Ensure that similar mistakes do not happen again

If the customer is wrong

it will be necessary to write a tactful letter explaining why you think so

We assume that you will

not invoke the penalty clause in your contract, since the bulk of the order was despatched promptly

Explain if possible the reasons for the delay, damage, wrong consignment,

bad packing or inferior quality

Our packing agents made a mistake in catalogue reference numbers, as you suggested. All the other cases contain four cabinets each, and since this case

this delay that the mistake occurred

Replies to complaints should be

prompt and should start with some form of apology. You should not dispute the complaint until you have the full facts

It was during

contained the last two of the order there was a delay while extra padding was inserted

Explain if possible the reasons for the delay, damage, wrong consignment,

we cannot accept these goods at the price we agreed. to be about 30 per cent

We will accept the shirts only on condition that you make a substantial reduction in price. We expect this reduction

of the 21st December. We are sorry to hear that two filing cabinets of the wrong type were sent

Thank you for your letter

bad packing or inferior quality

Our packing agents made a mistake in catalogue reference numbers, as you suggested. All the other cases contain four cabinets each, and since this case

contained the last two of the order there was a delay while extra padding was inserted

Our customers will not buy these shirts at the market price They will expect a discount.

Since the shirts correspond neither to the description

in your brochure nor to the sample

Even if the subject of the letter is serious or even acrimonious, the tone throughout

the letter should always be courteous

Thank you for your letter

of the 21st December. We are sorry to hear that two filing cabinets of the wrong type were sent

Please let us know by return

what you propose to do about either replacement or price reduction. Our agent can bring a sample from the consignment to show you

We refer to our order (No. 1276/FRS) for 70 light blue nylon shirts, which were consigned by you on the 16th August, 1991 and which we received

on 23 August 1991

We sent you specific packing instructions for this consignment, and

no doubt you passed these instructions on to your forwarding agent. Cases 13, 14, 18 and 20 did not include the layers of waterproof lining we insisted on

Even if the subject of the letter is serious or even acrimonious, the tone throughout

the letter should always be courteous

We very much regret to inform you that the quality of the above

mentioned shirts is unacceptably low, especially in design and colour. They are, in fact, discoloured. The pattern is not what we expected when we saw your samples

Please let us know by return

what you propose to do about either replacement or price reduction. Our agent can bring a sample from the consignment to show you

We regret to inform you that four of the twenty

cases containing your consignment of alarm clocks were inadequately packed

a.m. or am

ante meridiem (before noon)

We sent you specific packing instructions for this consignment, and

what you propose to do about either replacement or price reduction. Our agent can bring a sample from the consignment to show you

Please let us know by return

cash book

CB

no doubt you passed these instructions on to your forwarding agent. Cases 13, 14, 18 and 20 did not include the layers of waterproof lining we insisted on

c/o

consignment note, cover note, credit note

a.m. or am

ante meridiem (before noon)

C/N

care of, carried over, cash order

C&F

cash book

CB

cost and freight

a.m. or am

ante meridiem (before noon)

Ave

cost and freight

aac

according to age and experience

C&F

avenue

Ave

bill of lading

asap

as soon as possible

B/L, b/l or bl

avenue

aac

according to age and experience

BC

before Christ

bk

bank,book

bkpt

bankrupt

B/L, b/l or bl

bill of lading

bkcy

bankruptcy

bk

bank,book

AGM

bill of lading

B/L, b/l or bl

annual general meeting

c/o

care of, carried over, cash order

bkpt

bankrupt

assoc.

association/associate

bk

bank,book

AOB

annual general meeting

AGM

any other business

ad val.

care of, carried over, cash order

c/o

anno Domini (in the year of our Lord, after Christ)

AD

ad valorem (according to the value)

aac

according to age and experience

ack.

annual general meeting

AGM

acknowledge

asap

ad valorem (according to the value)

ad val.

as soon as possible

AGM

annual general meeting

asap

as soon as possible

ad val.

ad valorem (according to the value)

yf

yours faithfully

wef

namely

asap

with effect from

viz.

as soon as possible

asap

received

vgc

as soon as possible

red

very good condition

viz.

namely

qy

refer to

ref.

query

pt

query

viz.

namely

qy

part time

pps

additional postscript

vgc

query

qy

very good condition

in your favour

query

qy

refer to

ref.

для вас, в вашу пользу

in full

very good condition

pps

additional postscript

vgc

полностью

in your favour

на ваш риск

at your risk

для вас, в вашу пользу

ref.

refer to

out of stock

additional postscript

in full

нет на складе

pps

полностью

in your favour

для вас, в вашу пользу

in stock

в наличии на складе

in short supply

нехватка

cargo

карго, груз

out of stock

нет на складе

title

право собственности

in short supply

нехватка

bill of Exchange

вексель

consignor

грузоотправитель

consignee

нехватка

in short supply

растаможивать товары

clear (v) the goods

грузополучатель

order

заказ

consignor

вексель

bill of Exchange

грузоотправитель

clear (v) the goods

растаможивать товары

advice note

отправлять

dispatch

уведомление