Список вопросов базы знаний

In some situations, but only

if you’re talking to someone you know really well, it may be necessary to say more directly

We assume that you will

complaint or criticism can sound very rude or aggressive

If you want to complain to a person you don’t know well, be careful! A direct

not invoke the penalty clause in your contract, since the bulk of the order was despatched promptly

The despatch will be franco domicile, with the duty paid.

We apologize for the inconvenience caused by this short shipment, which was due to circumstances

the customer that similar mistakes will not happen in future

Finally you should write to the customer informing him that you are arranging replacements, price reductions or other remedies, and assure

beyond our control occurring in this way in the future

If you want to complain to a person you don’t know well, be careful! A direct

complaint or criticism can sound very rude or aggressive

If you want to complain to a person you don’t know well, be careful! A direct

engineer to repair the machine we with be forced/obliged to cancel our next order

But only in extreme cases, if you’ve already

complaint or criticism can sound very rude or aggressive

Look, if you don’t send your

tried more polite methods, would you have to threaten someone

The despatch will be franco domicile, with the duty paid.

We apologize for the inconvenience caused by this short shipment, which was due to circumstances

beyond our control occurring in this way in the future

Finally you should write to the customer informing him that you are arranging replacements, price reductions or other remedies, and assure

the customer that similar mistakes will not happen in future

If someone complains to you, or if you think they’re likely to complain, it may be wise to apologize even if it wasn’t really

your fault. Then you can promise to put things right

But only in extreme cases, if you’ve already

that similar mistakes do not occur again

We apologize for any inconvenience caused by the error. We shall ensure

of the 21st December. We are sorry to hear that two filing cabinets of the wrong type were sent

Thank you for your letter

tried more polite methods, would you have to threaten someone

We have not received a visit from your agent yet. We have supplied the same goods to other markets in Europe

that you were dissatisfied with our consignment of nylon shirts. We are arranging a visit to your premises by our Sales Representative in your area

Dear Sirs,

We thank you for your letter of 27th April.We are sorry to hear

and have received no complaint

Finally you should write to the customer informing him that you are arranging replacements, price reductions or other remedies, and assure

the customer that similar mistakes will not happen in future

But only in extreme cases, if you’ve already

have asked our packers to carry out the packing instructions carefully

In the meantime, we have arranged for the despatch of four replacement crates, and we

not to anticipate his report, so we shall postpone a decision on replacement or price reduction until we receive it

We think it is wise

tried more polite methods, would you have to threaten someone

We regret very much

the damage caused to the four crates. We are very concerned to hear that your packing instructions were not carried out

We received your letter of the 12th May concerning the abo order. We regret that you did

not receive the full consignment of forks

We have not received a visit from your agent yet. We have supplied the same goods to other markets in Europe

and have received no complaint

We shall do everything we can to forwarding

agents can collect it. Ensure that similar mistakes do not happen again

Our forwarding agents

not to anticipate his report, so we shall postpone a decision on replacement or price reduction until we receive it

We think it is wise

will contact you soon

They are arranging for the despatch of the three crates short-shipped

the damage caused to the four crates. We are very concerned to hear that your packing instructions were not carried out

Please accept our sincere regrets at any inconvenience caused to you by our mistake.

We trust that the TW57

on board the S/S Bahia which is due tc arrive in Marseilles

We regret very much

cabinets are to your satisfaction

We shall do everything we can to forwarding

if your agents would keep Case No. 15 in their warehouse until our forwarding agents can collect it

Relevant documents are being despatched, and should

reach you within a few days

We should be obliged

agents can collect it. Ensure that similar mistakes do not happen again

We assume that you will

not invoke the penalty clause in your contract, since the bulk of the order was despatched promptly

They are arranging for the despatch of the three crates short-shipped

agents can collect it. Ensure that similar mistakes do not happen again

We shall do everything we can to forwarding

on board the S/S Bahia which is due tc arrive in Marseilles

Our packing agents made a mistake in catalogue reference numbers, as you suggested. All the other cases contain four cabinets each, and since this case

this delay that the mistake occurred

It was during

contained the last two of the order there was a delay while extra padding was inserted

We shall do everything we can to forwarding

agents can collect it. Ensure that similar mistakes do not happen again

If the customer is wrong

not invoke the penalty clause in your contract, since the bulk of the order was despatched promptly

We assume that you will

it will be necessary to write a tactful letter explaining why you think so

Explain if possible the reasons for the delay, damage, wrong consignment,

bad packing or inferior quality

Replies to complaints should be

contained the last two of the order there was a delay while extra padding was inserted

It was during

this delay that the mistake occurred

Our packing agents made a mistake in catalogue reference numbers, as you suggested. All the other cases contain four cabinets each, and since this case

prompt and should start with some form of apology. You should not dispute the complaint until you have the full facts

Thank you for your letter

of the 21st December. We are sorry to hear that two filing cabinets of the wrong type were sent

Explain if possible the reasons for the delay, damage, wrong consignment,

we cannot accept these goods at the price we agreed. to be about 30 per cent

We will accept the shirts only on condition that you make a substantial reduction in price. We expect this reduction

bad packing or inferior quality

Even if the subject of the letter is serious or even acrimonious, the tone throughout

the letter should always be courteous

Our customers will not buy these shirts at the market price They will expect a discount.

Since the shirts correspond neither to the description

contained the last two of the order there was a delay while extra padding was inserted

Our packing agents made a mistake in catalogue reference numbers, as you suggested. All the other cases contain four cabinets each, and since this case

in your brochure nor to the sample

Please let us know by return

on 23 August 1991

We refer to our order (No. 1276/FRS) for 70 light blue nylon shirts, which were consigned by you on the 16th August, 1991 and which we received

of the 21st December. We are sorry to hear that two filing cabinets of the wrong type were sent

Thank you for your letter

what you propose to do about either replacement or price reduction. Our agent can bring a sample from the consignment to show you

We sent you specific packing instructions for this consignment, and

the letter should always be courteous

We very much regret to inform you that the quality of the above

no doubt you passed these instructions on to your forwarding agent. Cases 13, 14, 18 and 20 did not include the layers of waterproof lining we insisted on

Even if the subject of the letter is serious or even acrimonious, the tone throughout

mentioned shirts is unacceptably low, especially in design and colour. They are, in fact, discoloured. The pattern is not what we expected when we saw your samples

Please let us know by return

cases containing your consignment of alarm clocks were inadequately packed

We regret to inform you that four of the twenty

ante meridiem (before noon)

a.m. or am

what you propose to do about either replacement or price reduction. Our agent can bring a sample from the consignment to show you

Please let us know by return

no doubt you passed these instructions on to your forwarding agent. Cases 13, 14, 18 and 20 did not include the layers of waterproof lining we insisted on

CB

cash book

We sent you specific packing instructions for this consignment, and

what you propose to do about either replacement or price reduction. Our agent can bring a sample from the consignment to show you

a.m. or am

care of, carried over, cash order

c/o

consignment note, cover note, credit note

C/N

ante meridiem (before noon)

CB

cost and freight

C&F

cash book

a.m. or am

ante meridiem (before noon)

Ave

according to age and experience

aac

cost and freight

C&F

avenue

asap

as soon as possible

B/L, b/l or bl

bill of lading

Ave

avenue

aac

before Christ

BC

according to age and experience

bk

bank,book

B/L, b/l or bl

bankruptcy

bkcy

bill of lading

bkpt

bankrupt

AGM

bill of lading

B/L, b/l or bl

annual general meeting

bk

bank,book

c/o

bankrupt

assoc.

association/associate

bkpt

care of, carried over, cash order

bk

bank,book

AGM

any other business

AOB

annual general meeting

AD

care of, carried over, cash order

ad val.

ad valorem (according to the value)

c/o

anno Domini (in the year of our Lord, after Christ)

aac

according to age and experience

ack.

acknowledge

AGM

annual general meeting

AGM

as soon as possible

asap

ad valorem (according to the value)

ad val.

annual general meeting

asap

as soon as possible

yf

yours faithfully

ad val.

ad valorem (according to the value)

asap

namely

wef

as soon as possible

viz.

with effect from

asap

as soon as possible

vgc

very good condition

red

received

viz.

query

qy

namely

ref.

refer to

pt

part time

qy

namely

viz.

query

qy

additional postscript

pps

very good condition

vgc

query

ref.

для вас, в вашу пользу

in your favour

refer to

qy

query

in full

additional postscript

pps

very good condition

vgc

полностью

in your favour

refer to

ref.

на ваш риск

at your risk

для вас, в вашу пользу

pps

нет на складе

in full

полностью

out of stock

additional postscript

in short supply

для вас, в вашу пользу

in your favour

в наличии на складе

in stock

нехватка

title

карго, груз

out of stock

нет на складе

cargo

право собственности

bill of Exchange

вексель

consignor

нехватка

in short supply

грузоотправитель

clear (v) the goods

грузополучатель

consignee

нехватка

in short supply

растаможивать товары

order

вексель

consignor

грузоотправитель

bill of Exchange

заказ

clear (v) the goods

растаможивать товары

advice note

отправлять

dispatch

уведомление