Список вопросов базы знаний

Choose two possible answers: Please, try to sound ___, and, where necessary, be prepared to take full responsibility

Choose two possible answers: You must ___ show that you do not believe the customer, or lead him to believe that the matter is not being taken seriously

Choose two possible answers: You have failed to send some information that you agreed to …

Choose two possible answers: For ___, a company might have a particular way of presenting a salutation or may even use a specific type of letterhead

Choose two possible answers: Good luck on ___ the event!

Choose two possible answers: He is quick to put the problem right and show that he is thinking of how his oversight has inconvenienced his ___

Choose two possible answers: I assure you of our best ___ at all times

Choose two possible answers: If so, give us a call at 555-1212 and set up an appointment with one of our friendly ___

Choose two possible answers: If you are like most Americans, you have ___ finding your favorite shirt when you really need it.

Choose two possible answers: It is so much easier to apologize on paper than ___

Choose two possible answers: It is wise to make the apology immediately or as soon as possible after you ___ that apologies are in order

Choose two possible answers: It offers a ___ explanation and offers apologies

Choose two possible answers: Sales letters ___ have a four-part strategy

Choose two possible answers: The writer admits that he failed to do something he said he would, even though there are no ___ circumstances

Choose two possible answers: They need a Web site address, or some way for them to seek out information …

Choose two possible answers: We can see that your ___ is paid up to date, for which many thanks

Choose two possible answers: You must be ___ – if you have already been having trouble with the product, say so

Choose two possible answers:You have requested a ___ to pay a debt that is not due

Choose two possible answers: A reply letter should be ___, even if the complainant has abused you

Choose two possible answers: As is known, letters of apology are best written in the formal ___, using the title and surname, and signing with ‘Yours sincerely’

Choose two possible answers: as we know, there are some ___ when there is no getting round it – you are in the wrong

Choose two possible answers: For your information, I am a professor in English at Colorado State University ___ a seminar on concept mapping for a colloquium coming up in December

Choose two possible answers: I have looked back in our ___, and find that it was we who were in error, and not you

Choose two possible answers: It is very ___ in a sales letter to attract the reader’s attention or else you will probably fail to sell your product or service

Choose two possible answers: It’s not his mistake, however, ___ a temporary book-keeper is responsible for the error

Choose two possible answers: I’d like to inform you that I am enclosing the admissions sheet sent to me, as well as the articles you requested that I have recently published on the …

Choose two possible answers: Kindly… the product or service you are trying to sell

Choose two possible answers: Mr. Lorenzo, please ___ my apologies for this oversight I hope the delay has not inconvenienced you

Choose two possible answers: Mrs. Capone, thank you for your letter of 15th June. ___ our delivery service

Choose two possible answers: Mrs. Lorenzo, I am enclosing the brochure, which should give you the details you require ___ a decision

Choose two possible answers: Please accept my apologies for having troubled you. The ___ may have arisen when our book-keeper was on holiday, and a temporary was providing cover

Choose two possible answers: Please, say that the customer’s patronage is important to you, and apologize for ___

Choose two possible answers: Please, try not to sound as if you are making ___, but offer a reasonable explanation for the lapse

Choose two possible answers: So, based on your experience in this ___, I was wondering if you would be interested in attending

Choose two possible answers: Such a… at the end of the form could be used for handwritten notes to convey a message not covered in the standard responses

Choose two possible answers: Such letters should always be ___ very seriously, especially if you are providing goods or services

Choose two possible answers: They can also be used to ___ further information to speed the relationship along

Choose two possible answers: They may remember that when we last met I offered to send you details of our 02 model computer I have been looking back at our ___ and see that I failed to make a note, and so have not yet sent you the information

Choose two possible answers: Try to ___ object grovelling, and flimsy excuses

Choose two possible answers: We believe you may have made a complaint that ___ to be unfounded, or you may have failed to do something you promised to do/ or done something you promised not to do

Choose two possible answers: We have the skills and experience to come in and help you with your closet …

Choose two possible answers: We will be at the site July 19th to ___ the white desks and replace them with the black armoire units, free of charge

Choose two possible answers: We will deduct another ___ percent of the bill for the misunderstanding

Choose two possible answers: You must convince your reader that your ___ are accurate: back up your comments with research and facts

Choose two possible answers: You must remember, that the ___ for admission is August 13. It would be a great honor to have you in attendance

Choose two possible answers: Being someone who ___ your business, I have already put a plan in motion to fix the problem

Choose two possible answers: He was very ___ to read your letter of July 10th dealing with the issue of wrong product installed in one of your homes

Choose two possible answers: I ___ that you rely on our service for prompt delivery and am sorry that we have not been supplying a 100% service

Choose two possible answers:So, this is ___ it is important to have an organized closet system

Choose two possible answers:If you are trying to keep your head above the flood waters of the ___ season, acknowledging the receipt of a letter is polite and looks efficient