Список вопросов базы знаний

Which of the two assertions are true and which are false?

A) The use of digital technology, the same type of technology that is used in computers and word processors, has enabled the machines to be much smaller, quieter, cheaper, faster and more dangerous

B) Modem machines can transmit an A4 document in as little as twelve hours

Which of the two assertions are true and which are false?

A) The words ‘telegram’, ‘telegraph’ and ‘cable’ mean the same thing

B) In the English-speaking world, the word ‘cable’ is used for international or overseas messages

Which of the two assertions are true and which are false?

A) The words ‘telegram’, ‘telegraph’ and ‘cable’ mean the same thing

B) International telegrams can also be sent to ships in port, trains in railway stations, aircraft at airports and camels in the desert

Which of the two assertions are true and which are false?

A) The ‘cable’ was the telegraphic wire container in bedrooms, but the word is still used although the message is now sent by radio and telecommunication

B) You ask a person to ‘telegraph’ a reply in inland communication, and to ‘telegraph’ or ‘cable’ a reply in space communication

Which of the two assertions are true and which are false?

A) There are special difficulties in export packing, and there are new methods of containerization, loading and unloading

B) For these and many other reasons firms employ a special export packing service or a forwarding agent to arrange their export packing for them

Which of the two assertions are true and which are false?

A) There is a special telex directory for subscribers

B) The telex operator sends a message by dialling the receiver’s telex number. The receiver’s answerback code should then appear on the operator’s teleprinter

Which of the two assertions are true and which are false?

A) There is an agreed international standard for FAX machines, which means that machines made by different manufacturers are compatible with TELEX mashines

B) FAX is the abbreviation for facsimile machine

Which of the two assertions are true and which are false?

A) To write a good letter, put yourself in the reader’s shoes and try to anticipate the reader’s reaction to your shoes if they are cleaner then his

B) By doing this, you are more likely to choose more appropriate business shoes and clothes.

Which of the two assertions are true and which are false?

A) To write a good letter, put yourself in the reader’s shoes and try to anticipate the reader’s reaction to your shoes if they are cleaner then his

B) A well-written business letter will convey the feeling that the writer does care about the reader and is genuinely interested in working together to solve a problem or discuss a concept

Which of the two assertions are true and which are false?

A) Tone is the use of accent and inflection to express a mood or emotion in speaking, writing or walking

B) Every business letter is in some degree a sales letter, because you are always requesting a response or course of action

Which of the two assertions are true and which are false?

A) When an incoming call is cut off, the receiver shouldn’t wait for the correspondent to call again. He must go and kick some butt.

B) The receiver should stop the caller by typing PPP, the INTERRUPT signal, if the message is mutilated, There are various service codes, such as OCC for engaged, ABS for absent

Which of the two assertions are true and which are false?

A) When the wrong answerback code is obtained, the operator should clear the machine, check the number, and try again

B) When the correct answerback code is received, the operator’s own code and the message should then be sent

Which of the two assertions are true and which are false?

A) When there is a regular trade between seller and buyer, the seller will draw on the buyer’s credit, and send copies of the Bill of Lading by separate mails to make sure he receives none of them

B) The buyer can then present the Bill of Lading to the shipping company at the port of discharge, and can take delivery of the goods illegally

Which of the two assertions are true and which are false?

A) When you address it to an individual, your letter may have to wait while he is taking a shower

B) Or you may make a mistake and address it to the wrong individual, and this will also mean delay

Which of the two assertions are true and which are false?

A) When you are beginning a long correspondence, with a series of letters on one subject, then a heading will be useful

B) If your correspondent has already used a heading, you should use it also, because he did it and you should too

Which of the two assertions are true and which are false?

A) When you are writing a letter about one specific commodity you must give the correct reference number, but if you forgot it, write any other number and let them sort it out

B) You should also consider using a heading&shouldering

Which of the two assertions are true and which are false?

A) You ask a person to ‘telegraph’ a reply in inland communication, and to ‘telegraph’ or ‘cable’ a reply in space communication readers’ in suspence

B) In the English-speaking world, the word ‘cable’ is used for international or overseas messages

A Pro ___ Invoice may be a quotation, informing a buyer how much the goods cost, including the cost of freight and insurance if necessary

A reply ___ this letter would be the letter from Venezuela opening a Letter of Credit

An invoice as a statement, when the buyer has an open ___ with the seller

And thank you for your ___

And thank you very ___ for your letter of the 22nd July, in which you queried the price we stated on the invoice for 34 folding chairs

And then the order is transferred to a printed form and copies of this form are sent to various …

Any invoice sent to a buyer is a bill which tells the buyer the exact amount ___ must pay

As somebody ___ values your business, I have already put a plan in motion to fix the problem

As soon as the writer learns that he is writing to a particular manager, he may use the salutation ‘Dear Sir,’ and if he knows the recipient personally he may write ‘Dear Mr Jones,’ and use the subscription ‘___ sincerely’

As we know, the invoice is a printed form with the seller’s name and address, telephone, telegraph and ___ number

As we know, there appears to be a mistake in your invoice (No. 12735) ___ to us on the 10th July

Business letter is an effective ___ to communicate a message, so its format should allow readers to quickly grasp information

By law, the buyer’s name and address, the number of goods ordered, and the ___ number are typed on this form.

Choose any of the links below, in the order that they normally appear in a business ___

Discounts are often included. (In home, or domestic trade the Value Added Tax must also be included, and invoices now have a ___ registration number)

For information.There is no need for any other form of salutation or ___ in business letters

He ___ very disappointed to read your letter of July 10th dealing with the issue of wrong product installed in one of your homes

If goods are sent on approval- that is, ___ the seller sends samples of goods to the buyer who can then inspect them before he decides to buy

It can ___ details of the cost for information only, or it may be a statement of costs which must be paid before the goods are delivered

It helps the customs authorities to ___ the goods quickly, and to calculate the import duty correctly, It is often used to stop sellers evading the payment of duty, and can be used to compile the statistics for imports

It is a document which gives details of the quantity, the ___, the value per unit and the total value of goods which are despatched from a seller to a buyer

It is a very important document, and is required by banks when they issue …

It must be carefully made out, as it is the basis for the Bill of ___

Kindly inform us if the details are acceptable to you when you ___ your order, and when you arrange credit through your bank

Many educational institutions and examining ___ in the UK have been trying to simplify the language of business letters for some time, with some success.

Our experts can then draw up the Export Invoice, and this must be accurate, as it forms the ___ for the Bill of Lading

Our managers regret the inconvenience and apologise ___ the error. We quoted you the price for our larger type S14 chairs on the invoice

Please, be informed, that according to your latest price ___ the wholesale price of the 34 folding chairs which you sent us was Ј12.80 each, but you have invoiced them as Ј15.80

Please, inform us as ___ as possible of the correct price, as we must begin to sell them soon

Please, remember, a business letter ___ your professionalism

Please, ___ a credit note for the difference in price, and we shall credit the amount to the next quarterly statement

So, you may ___ some letters from the more old-fashioned correspondents who write to you, so it is probably necessary to look at some of the language forms they use

The discount, ___ and insurance costs are acceptable to us and we have contacted our bank, who will issue a Letter of Credit in your favour for the amount of the invoice