Список вопросов базы знаний

The language of old-style (or old-fashioned) business letters is often unnecessarily ___ Some old-style business letters often seem to be written to confuse the recipient

The paper states the value for the ___ authorities in the importing country. The exporter must guarantee that all the details on the invoice are accurate, and must sign it

The Pro Forma Invoice is like this. It is like an invoice in every ___

The standard 1 per cent ___ will be deducted if payment is made before the end of this month

Then one of these copies is retained by the Accounts Department, ___ completes the remaining columns. This copy is known as the invoice

Then the seller writes the name and address of the ___ on the invoice

They enclose a Pro-Forma Invoice as requested. This covers the cost of 1500 cassette tapes (Type EM127DN), the discount, and freight and ___ costs to Caracas. The invoice number is 0368851

They enclose a statement for the quarterly invoices up to the end of March 19.. Any payment sent by you which has not reached us will ___ a credit entry for the next quarter

They have ___ this against our copy of the invoice in the Accounts Department

They look forward to receiving your order, and we shall submit the complete ___ of shipping documents when arrangements are completed

They would like ___ to send out a crew to take out the white desks and put the black armoire units in immediately, or provide them with a refund

This information should stand ___ to readers as they scan the document

This is a type of invoice ___ is necessary for importing goods into some countries

This is an invoice which is used in exporting and includes details of shipment, ___ and insurance

This may happen with new ___ whose credit status is unknown

Three of ___ are sent to the port authorities in the importing country. The third copy is added to the shipping documents

Today business letters are more direct, simple, and …

We expected 5 black armoire units to be installed in the master bedroom, but instead, we found that 3 white particle-board desks ___ put in

We shall send you a letter within the next few days advising you of the details of the ___ and other arrangements for payment

We state the purpose of the letter ___, and the letter is short and friendly

We were very disappointed to see the work that you did on one of the houses we subcontracted to you in the Camas development

We will be at the site July 19th to take out the white desks and replace ___ with the black armoire units, free of charge

We’d like to thank you for your letter of the 8th November, in ___ you enclosed a Pro-Forma Invoice (No. 0368851)

We’d like to thank you for your ___ dated 5th November

When an order is received from a buyer the Sales Department passes copies to other departments such as accounts, packing and despatch. If the goods are not in ___, a copy of the order is sent to the factory for manufacture

When writing to a company, it is always ‘Dear ___, ’ and the subscription is always ‘Yours faithfully’

You must agree ___ a communication problem exists

You must not use them ___ when you write a letter in English

A short letter of reply (an acknowledgement) is usually sent before ___-

Business letters have to be typed or ___

Choose three possible answers: A school official in the college department receives many of these requests each month and would have no problem ___ the meaning or necessary actions

Choose three possible answers: If it can be resolved, simply ___ your regret about the situation, state the correction you will make, and end on a positive note by encouraging future business with your company

Choose three possible answers: If you cannot solve the customer’s problem, then the letter ….. more difficult. In this situation, the letter will have four parts

Choose three possible answers: If you want to use postcards, ___ to have them printed with your company’s name and address

Choose three possible answers: In this ___, following these four guidelines will be helpful

Choose three possible answers: It is extremely helpful to give the time scale for receipt of a …

Choose three possible answers: The goal of the claim letter is to convince the reader that you have a ___ complaint that deserves a desired response

Choose three possible answers: The purpose of this form is to …information from the reader. If the reader is expecting the letter, your task is easy

Choose three possible answers: The sentences can be ___ as necessary, or the relevant sentences can be ticked using the boxes given. Relevant documentation can be enclosed

Choose three possible answers: You must use a claim letter to ___ this information in a professional and ethical manner to the person you have the problem with

Choose three possible answers: You ___ to a claim letter and tell the customer how you plan to handle the situation

Choose three possible answers: Your ___ remains the same: show that you value the customer’s business and concerns, and that your company is fair and reasonable

Choose three possible answers: ___, you need to provide clear, specific information that will explain to the reader why they should be interested in buying your product or service

Choose three possible answers: As is known, the more professional and written the claim letter is, the better the chance you have of receiving positive feedback in your favor. ___ this strategy when writing a claim letter

Choose three possible answers: Please, ___ all the information the reader will need to identify the merchandise

Choose three possible answers: That is the most ___ form of business communication, and it is written for a manufacturer, wholesaler, or retailer

Choose three possible answers: They can be printed on postcards and addressed using sticky labels, or on A5 headed paper (a ___ message such as these would look terse on A4)

Choose three possible answers: They could ___ standard sentences and space for further comments

Choose three possible answers: Consider an expression of regret but not an apology, perhaps even thanking the customer for bringing it to your attention;

Choose three possible answers; It is important to have a good attitude in order to sell your product or service, because the reader will want to know why they should spend their ___ time reading the letter