Список вопросов базы знаний

Choose three possible answers: As these examples show, it is extremely helpful to give the time scale for receipt of a …

Choose three possible answers: Here you ___ to a claim letter and tell the customer how you plan to handle the situation

Choose three possible answers: If the customer’s complaint can be resolved, simply ___ your regret about the situation, state the correction you will make, and end on a positive note by encouraging future business with your company

Choose three possible answers: If the reader is not expecting your letter, then it is more difficult. In this ___, following these four guidelines will be helpful

Choose three possible answers: If using postcards, ___ to have them printed with your company’s name and address

Choose three possible answers: Regardless of what your final decision is, your ___ remains the same: show that you value the customer’s business and concerns, and that your company is fair and reasonable

Choose three possible answers: Simple acknowledgements of the receipt of a letter (an enquiry, perhaps, or an order or application) can be printed on postcards and addressed using sticky labels, or on A5 headed paper (a ___ message such as these would look terse on A4)

Choose three possible answers: The more professional and written the claim letter is, the better the chance you have of receiving positive feedback in your favor. ___ this strategy when writing a claim letter

Choose three possible answers: The purpose of the claim letter is to convince the reader that you have a ___ complaint that deserves a desired response

Choose three possible answers: The sentences that do not apply can be ___ as necessary, or the relevant sentences can be ticked using the boxes given. Relevant documentation can be enclosed

Choose three possible answers: This is the most ___ form of business communication, and it is written for a manufacturer, wholesaler, or retailer

Choose three possible answers: When writing a sales letter, it is important to have a good attitude in order to sell your product or service, because the reader will want to know why they should spend their ___ time reading the letter

Choose three possible answers: When writing an order letter, ___ all the information the reader will need to identify the merchandise

Choose three possible answers: When you have a complaint, you use a claim letter to ___ this information in a professional and ethical manner to the person you have the problem with

Choose three possible answers: ___, you need to provide clear, specific information that will explain to the reader why they should be interested in buying your product or service

Choose three possible answers: When you cannot solve the customer’s problem, then the letter ___ more difficult. In this situation, the letter will have four parts

Choose three possible answers: Аtempt to meet the customer on some neutral ground: consider an expression of regret but not an apology, perhaps even thanking the customer for bringing it to your attention;

Choose two possible ansbwers: Based on your experience in this ___, I was wondering if you would be interested in attending

Choose two possible answers: Also, we will deduct another ___ percent of the bill for the misunderstanding. Thank you for your patience

Choose two possible answers: As someone who ___ your business, I have already put a plan in motion to fix the problem

Choose two possible answers: Perhaps you have failed to send some information that you agreed to …

Choose two possible answers: A ___ at the end of the form could be used for handwritten notes to convey a message not covered in the standard responses

Choose two possible answers: Acknowledgements can also be used to ___ further information to speed the relationship along

Choose two possible answers: Are you having trouble organizing your clothes into your existing closets? If you are like most Americans, you have ___ finding your favorite shirt when you really need it.

Choose two possible answers: At CLOSET CARE, we have the skills and experience to come in and help you with your closet …

Choose two possible answers: Catch the reader’s eye: it is very ___ in a sales letter to attract the reader’s attention or else you will probably fail to sell your product or service

Choose two possible answers: Convince your reader that your ___ are accurate: back up your comments with research and facts

Choose two possible answers: Even if you are trying to keep your head above the flood waters of the ___ season, acknowledging the receipt of a letter is polite and looks efficient

Choose two possible answers: For ___, a company might have a particular way of presenting a salutation or may even use a specific type of letterhead

Choose two possible answers: Give the reader opportunities to learn more about your product or service: provide the reader with a phone number, a Web site address, or some way for them to seek out information …

Choose two possible answers: He takes full responsibility, he is quick to put the problem right and show that he is thinking of how his oversight has inconvenienced his …

Choose two possible answers: I am a professor in English at Colorado State University ___ a seminar on concept mapping for a colloquium coming up in December

Choose two possible answers: I am enclosing the admissions sheet sent to me, as well as the articles you requested that I have recently published on the ___

Choose two possible answers: I am enclosing the brochure, which should give you the details you require ___ a decision

Choose two possible answers: I apologize for the inconvenience to you, and assure you of our best ___ at all times

Choose two possible answers: I see that your ___ is paid up to date, for which many thanks

Choose two possible answers: In this letter, the writer admits that he failed to do something he said he would, even though there are no ___ circumstances

Choose two possible answers: It may not be ideal, however, ___ a temporary book-keeper is responsible for the error

Choose two possible answers: Letters of apology are best written in the formal ___, using the title and surname, and signing with ‘Yours sincerely’

Choose two possible answers: Letters of complaint should always be ___ very seriously, especially if you are providing goods or services

Choose two possible answers: May we stop by and offer you a FREE estimate at how much it would cost you to rebuild your closet? If so, give us a call at 555-1212 and set up an appointment with one of our friendly …

Choose two possible answers: My warehouse manager and a crew will be at the site July 19th to ___ the white desks and replace them with the black armoire units, free of charge

Choose two possible answers: Perhaps you have requested a ___ to pay a debt that is not due

Choose two possible answers: Please ___ my apologies for this oversight I hope the delay has not inconvenienced you

Choose two possible answers: Probably the best way to do this is by letter – it is so much easier to apologize on paper than …

Choose two possible answers: Say that the customer’s patronage is important to you, and apologize for ___

Choose two possible answers: Thank you for your letter of 15^th January. I have looked back in our ___, and find that it was we who were in error, and not you

Choose two possible answers: The way to word an apology depends on the exact situation, but try to ___ object grovelling, and flimsy excuses

Choose two possible answers: The ___ for admission is August 13. It would be a great honor to have you in attendance

Choose two possible answers: The ___ may have arisen when our book-keeper was on holiday, and a temporary was providing cover. Please accept my apologies for having troubled you