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Английский язык. Бизнес курс (курс 1)

Вопрос id:1320079
Chose three possible answers: She left school at 16 to do a secretarial course, but she’s a very … young woman – she impressed me very much
?) clever
?) intelligent
?) intellectual
?) smart
Вопрос id:1320080
Chose three possible answers: She speaks fluent French and her German is … good too
?) rather
?) pretty
?) quite
?) cute
Вопрос id:1320081
Chose three possible answers: She’d be a real find and you should get in touch with her right …
?) away
?) up
?) here
?) now
Вопрос id:1320082
Chose three possible answers: She’d be able to … work in London more or less right away
?) begin
?) start
?) commence
?) quit
Вопрос id:1320083
Chose three possible answers: She’s 25, she’s married and has been working for Johnson Brothers, in Marketing since … school
?) graduating from
?) quitting
?) finishing
?) accomplishing
Вопрос id:1320084
Chose three possible answers: She’s got an MA and it’s in … languages
?) old
?) strange
?) slavic
?) modern
Вопрос id:1320085
Chose three possible answers: She’s … young, he’s only 21 and she’s a graduate of Edinburgh University
?) rather
?) pretty
?) handsome
?) quite
Вопрос id:1320086
Chose three possible answers: So, I’ve just finished a very … day interviewing people for you
?) upsetting
?) depressing
?) fruitful
?) frustrating
Вопрос id:1320087
Chose three possible answers: So, …of the people I’ve talked to today have been pretty hopeless
?) some
?) most
?) many
?) much
Вопрос id:1320088
Chose three possible answers: The address is 214 Gower Road (that’s G-O-W-E-R), Swansea (S-W-A-N-S-E-A), SA2 4PJ. Her … number is 0792 98762
?) mobile phone
?) phone
?) concentration camp
?) telephone
Вопрос id:1320089
Chose three possible answers: The only … I have to tell you about is Miss Emma Harris (that’s
E-M-M-A H-A-R-R-I-S)
?) man
?) lady
?) person
?) woman
Вопрос id:1320090
Chose three possible answers: We’ve spent this morning interviewing four candidates and the best one is a Mrs. Sylvia Sabbatini (that’s S-Y-L-V-I-A S-A-B-B-A-T-I-N-I)
?) candidates
?) competitors
?) applicants
?) players
Вопрос id:1320091
Chose three possible answers: It was taken over and she was made redundant … they decided to close her department
?) since
?) as
?) because
?) so
Вопрос id:1320092
Chose three possible answers: She’s worked in marketing for a small light engineering … and she had just become their Export Marketing Manager when the firm was taken over and she was made redundant because they decided to close her department
?) company
?) enterprise
?) office
?) firm
Вопрос id:1320093
Correspond the left and right parts
Левая частьПравая часть
To slow its labour turnover, Marriott had to get a simple message accepted throughout its operating divisions: loyal, well motivated employees make customers happy and that, in turn, creates
more than half; for full time sales assistants, it declined by about a third
Labour turnover declined by
thousands of people in low-paid, dead-end jobs, are discovering that high labour turnover rates resulting from the indiscriminate hiring of “cheap” workers can be extremely costly
Hotel, shop and restaurant chains, which employ
fatter profits and happier shareholders
In one year, it had
to hire no fewer than 27,000 workers to fill 8,800 hourly-paid job slots
Вопрос id:1320094
Correspond the left and right parts
Левая частьПравая часть
Labour turnover declined by
to “make me feel like I make a difference”
Marriott Corporation, a hotels and restaurants group, has also
to hire no fewer than 27,000 workers to fill 8,800 hourly-paid job slots
In one year, it had
more than half; for full time sales assistants, it declined by about a third
Employees replied they wanted better training, better communications with their supervisors and, above all, wanted their bosses
decided to spend more money on retaining employees in the hope of spending less on finding and training new ones
Вопрос id:1320095
Correspond the left and right parts
Левая частьПравая часть
Employees replied they wanted better training, better communications with their supervisors and, above all, wanted their bosses
thousands of people in low-paid, dead-end jobs, are discovering that high labour turnover rates resulting from the indiscriminate hiring of “cheap” workers can be extremely costly
Hotel, shop and restaurant chains, which employ
to hire no fewer than 27,000 workers to fill 8,800 hourly-paid job slots
Cole National, a Cleveland-based firm which owns Child World, Things Remembered and other speciality shops, declared a “war for people” in an effort
to “make me feel like I make a difference”
In one year, it had
to recruit and keep better staff
Вопрос id:1320096
Correspond the left and right parts
Левая частьПравая часть
Hotel, shop and restaurant chains, which employ
thousands of people in low-paid, dead-end jobs, are discovering that high labour turnover rates resulting from the indiscriminate hiring of “cheap” workers can be extremely costly
Cole National, a Cleveland-based firm which owns Child World, Things Remembered and other speciality shops, declared a “war for people” in an effort
to recruit and keep better staff
Employees replied they wanted better training, better communications with their supervisors and, above all, wanted their bosses
to “make me feel like I make a difference”
Вопрос id:1320097
Correspond the left and right parts
Левая частьПравая часть
To slow its labour turnover, Marriott had to get a simple message accepted throughout its operating divisions: loyal, well motivated employees make customers happy and that, in turn, creates
thousands of people in low-paid, dead-end jobs, are discovering that high labour turnover rates resulting from the indiscriminate hiring of “cheap” workers can be extremely costly
In one year, it had
to hire no fewer than 27,000 workers to fill 8,800 hourly-paid job slots
Cole National, a Cleveland-based firm which owns Child World, Things Remembered and other speciality shops, declared a “war for people” in an effort
to recruit and keep better staff
Hotel, shop and restaurant chains, which employ
fatter profits and happier shareholders
Вопрос id:1320098
Correspond the left and right parts
Левая частьПравая часть
To slow its labour turnover, Marriott had to get a simple message accepted throughout its operating divisions: loyal, well motivated employees make customers happy and that, in turn, creates
thousands of people in low-paid, dead-end jobs, are discovering that high labour turnover rates resulting from the indiscriminate hiring of “cheap” workers can be extremely costly
Hotel, shop and restaurant chains, which employ
in its employee-attitude surveys that only about 20% of its workers at Roy Rogers restaurants and about 30% of its workers at Marriott hotels regarded pay as their primary reason for working there
Such people form a surprisingly small, though apparently disruptive, part of the service-industry workforce. Marriott found
to recruit and keep better staff
Cole National, a Cleveland-based firm which owns Child World, Things Remembered and other speciality shops, declared a “war for people” in an effort
fatter profits and happier shareholders
Вопрос id:1320099
Correspond the left and right parts
Левая частьПравая часть
Improved training of middle
better communications
To slow its labour turnover, Marriott had to get a simple message accepted throughout its operating divisions: loyal, well motivated employees make customers happy and that, in turn, creates
fatter profits and happier shareholders
Many middle managers in service industries are more comfortable coping with demands for more money than with demands for increased recognition and
to recruit and keep better staff
Cole National, a Cleveland-based firm which owns Child World, Things Remembered and other speciality shops, declared a “war for people” in an effort
managers helped. So did a change in bonus arrangements
Вопрос id:1320100
Correspond the left and right parts
Левая частьПравая часть
They will have to change their ways. Surveys say that when
better communications
At the same time, Marriott became more fussy about the people it recruited. It screened out job applicants motivated mainly by money: applicants which the company
13,000 employees in retail shops across America were asked to list in order the 18 reasons for working where they did, they ranked “good pay” third. In first place was “appreciation of work done”, with “respect for me as a person” second
Many middle managers in service industries are more comfortable coping with demands for more money than with demands for increased recognition and
to recruit and keep better staff
Cole National, a Cleveland-based firm which owns Child World, Things Remembered and other speciality shops, declared a “war for people” in an effort
pejoratively described as “pay first people”
Вопрос id:1320101
Correspond the left and right parts
Левая частьПравая часть
Such people form a surprisingly small, though apparently disruptive, part of the service-industry workforce. Marriott found
sectors of commerce, industry and the civil service pick out their most promising younger managers as ‘high-flyers’
Cole National, a Cleveland-based firm which owns Child World, Things Remembered and other speciality shops, declared a “war for people” in an effort
pejoratively described as “pay first people”
At the same time, Marriott became more fussy about the people it recruited. It screened out job applicants motivated mainly by money: applicants which the company
in its employee-attitude surveys that only about 20% of its workers at Roy Rogers restaurants and about 30% of its workers at Marriott hotels regarded pay as their primary reason for working there
The first high-flyer schemes were introduced in the 1960s and now many
to recruit and keep better staff
Вопрос id:1320102
Correspond the left and right parts
Левая частьПравая часть
You find schemes of this kind mostly in large companies or groups of companies, where the fairly rigid career structure can only be broken by by-passing
to recruit and keep better staff
The first high-flyer schemes were introduced in the 1960s and now many
the normal steps in the promotion ladder
Many middle managers in service industries are more comfortable coping with demands for more money than with demands for increased recognition and
sectors of commerce, industry and the civil service pick out their most promising younger managers as ‘high-flyers’
Cole National, a Cleveland-based firm which owns Child World, Things Remembered and other speciality shops, declared a “war for people” in an effort
better communications
Вопрос id:1320103
Correspond the left and right parts
Левая частьПравая часть
It can take a company many years to develop
better communications
Cole National, a Cleveland-based firm which owns Child World, Things Remembered and other speciality shops, declared a “war for people” in an effort
to recruit and keep better staff
Many middle managers in service industries are more comfortable coping with demands for more money than with demands for increased recognition and
13,000 employees in retail shops across America were asked to list in order the 18 reasons for working where they did, they ranked “good pay” third. In first place was “appreciation of work done”, with “respect for me as a person” second
They will have to change their ways. Surveys say that when
a top-level manager, if he or she joins them straight from university. Such people must obtain wide experience in different parts of the company and this can take up to 20 years
Вопрос id:1320104
Correspond the left and right parts
Левая частьПравая часть
The first high-flyer schemes were introduced in the 1960s and now many
to recruit and keep better staff
It can take a company many years to develop
a top-level manager, if he or she joins them straight from university. Such people must obtain wide experience in different parts of the company and this can take up to 20 years
Cole National, a Cleveland-based firm which owns Child World, Things Remembered and other speciality shops, declared a “war for people” in an effort
works for the company in different capacities, and is identified as a highflyer, can expect to reach top management at around the age of 40
This means that someone who joins the firm from university
sectors of commerce, industry and the civil service pick out their most promising younger managers as ‘high-flyers’
Вопрос id:1320105
Correspond the left and right parts
Левая частьПравая часть
BP is one of the largest multinational companies in the world. It employs 130,000 people. It has 260 managers involved in its own ‘individual development programme’ who
will compete for 180 senior positions in the group
You find schemes of this kind mostly in large companies or groups of companies, where the fairly rigid career structure can only be broken by by-passing
the normal steps in the promotion ladder
This means that someone who joins the firm from university
works for the company in different capacities, and is identified as a highflyer, can expect to reach top management at around the age of 40
It can take a company many years to develop
a top-level manager, if he or she joins them straight from university. Such people must obtain wide experience in different parts of the company and this can take up to 20 years
Вопрос id:1320106
Correspond the left and right parts
Левая частьПравая часть
They don’t join the scheme until they are in their late 20s, by
the normal steps in the promotion ladder
It can take a company many years to develop
which time they will have established themselves in their special field, they will have built up their professional reputation and they will have a record of high performance
You find schemes of this kind mostly in large companies or groups of companies, where the fairly rigid career structure can only be broken by by-passing
a top-level manager, if he or she joins them straight from university. Such people must obtain wide experience in different parts of the company and this can take up to 20 years
Вопрос id:1320107
Correspond the left and right parts
Левая частьПравая часть
While they’re on the scheme (and this lasts 5 to 10 years) their progress is supervised by a committee
the normal steps in the promotion ladder
You find schemes of this kind mostly in large companies or groups of companies, where the fairly rigid career structure can only be broken by by-passing
of 15 senior managers
It can take a company many years to develop
a top-level manager, if he or she joins them straight from university. Such people must obtain wide experience in different parts of the company and this can take up to 20 years
This means that someone who joins the firm from university
works for the company in different capacities, and is identified as a highflyer, can expect to reach top management at around the age of 40
Вопрос id:1320108
Correspond the left and right parts
Левая частьПравая часть
One of the main purposes of the scheme is to provide them with experience
of 15 senior managers
You find schemes of this kind mostly in large companies or groups of companies, where the fairly rigid career structure can only be broken by by-passing
will compete for 180 senior positions in the group
BP is one of the largest multinational companies in the world. It employs 130,000 people. It has 260 managers involved in its own ‘individual development programme’ who
outside their own field – in finance, working in an overseas division, or experience in information technology
While they’re on the scheme (and this lasts 5 to 10 years) their progress is supervised by a committee
the normal steps in the promotion ladder
Вопрос id:1320109
Correspond the left and right parts
Левая частьПравая часть
But high-flyer schemes have their
drawbacks, according to Heather Stewart, a management consultant
They don’t join the scheme until they are in their late 20s, by
which time they will have established themselves in their special field, they will have built up their professional reputation and they will have a record of high performance
You find schemes of this kind mostly in large companies or groups of companies, where the fairly rigid career structure can only be broken by by-passing
the normal steps in the promotion ladder
BP is one of the largest multinational companies in the world. It employs 130,000 people. It has 260 managers involved in its own ‘individual development programme’ who
will compete for 180 senior positions in the group
Вопрос id:1320110
Correspond the left and right parts
Левая частьПравая часть
While they’re on the scheme (and this lasts 5 to 10 years) their progress is supervised by a committee
may not be able to meet the challenges
BP is one of the largest multinational companies in the world. It employs 130,000 people. It has 260 managers involved in its own ‘individual development programme’ who
will compete for 180 senior positions in the group
One weakness is that you may be creating a management team who think and act in the same ways. That means, if your business changes, they
of 15 senior managers
They don’t join the scheme until they are in their late 20s, by
which time they will have established themselves in their special field, they will have built up their professional reputation and they will have a record of high performance
Вопрос id:1320111
Correspond the left and right parts
Левая частьПравая часть
BP is one of the largest multinational companies in the world. It employs 130,000 people. It has 260 managers involved in its own ‘individual development programme’ who
outside their own field – in finance, working in an overseas division, or experience in information technology
One weakness is that you may be creating a management team who think and act in the same ways. That means, if your business changes, they
may not be able to meet the challenges
One of the main purposes of the scheme is to provide them with experience
may be cutting itself off from a pool of talent which their competitors can draw on
As outsiders tend to be excluded as senior recruits, the company
will compete for 180 senior positions in the group
Вопрос id:1320112
Correspond the left and right parts
Левая частьПравая часть
One of the main purposes of the scheme is to provide them with experience
as experience and in-depth knowledge may be undervalued
Another problem is that late-starters are also excluded – not everyone is at their peak in their 20s and such qualities
outside their own field – in finance, working in an overseas division, or experience in information technology
BP is one of the largest multinational companies in the world. It employs 130,000 people. It has 260 managers involved in its own ‘individual development programme’ who
will compete for 180 senior positions in the group
But high-flyer schemes have their
drawbacks, according to Heather Stewart, a management consultant
Вопрос id:1320113
Correspond the left and right parts
Левая частьПравая часть
One weakness is that you may be creating a management team who think and act in the same ways. That means, if your business changes, they
as experience and in-depth knowledge may be undervalued
Another problem is that late-starters are also excluded – not everyone is at their peak in their 20s and such qualities
will compete for 180 senior positions in the group
Another weakness is that women are often excluded from high-flyer schemes, since schemes identify high-flyers at the very time when women are most likely to have children: they
may not be able to meet the challenges
BP is one of the largest multinational companies in the world. It employs 130,000 people. It has 260 managers involved in its own ‘individual development programme’ who
are forced to choose between career and family
Вопрос id:1320114
Correspond the left and right parts
Левая частьПравая часть
BP is one of the largest multinational companies in the world. It employs 130,000 people. It has 260 managers involved in its own ‘individual development programme’ who
companies, where high-flyer schemes seem to be particularly controversial and divisive
Another problem is that late-starters are also excluded – not everyone is at their peak in their 20s and such qualities
... “various experiments”
There have been
as experience and in-depth knowledge may be undervalued
This is particularly noticeable in medium-sized
will compete for 180 senior positions in the group
Вопрос id:1320115
Correspond the left and right parts
Левая частьПравая часть
Worst of all though is the resentment that
high-flyers create among other managers who aren’t chosen to be highflyers
I’m contemplating applying for my fifty-first job. It’s been a long time since I wasted stamp money this way. In fact, when I reached the fiftieth without success I
will compete for 180 senior positions in the group
BP is one of the largest multinational companies in the world. It employs 130,000 people. It has 260 managers involved in its own ‘individual development programme’ who
decided to abandon job-hunting and got out my pen to scratch a living instead
This is particularly noticeable in medium-sized
companies, where high-flyer schemes seem to be particularly controversial and divisive
Вопрос id:1320116
Correspond the left and right parts
Левая частьПравая часть
Worst of all though is the resentment that
will compete for 180 senior positions in the group
BP is one of the largest multinational companies in the world. It employs 130,000 people. It has 260 managers involved in its own ‘individual development programme’ who
high-flyers create among other managers who aren’t chosen to be highflyers
Developing a sort of elite, a chosen few, within an organization is quite simply bad for company morale – it makes everyone else feel they are being undervalued and takes away their enthusiasm and
dedication – and clearly this is counter-productive
Вопрос id:1320117
Correspond the left and right parts
Левая частьПравая часть
BP is one of the largest multinational companies in the world. It employs 130,000 people. It has 260 managers involved in its own ‘individual development programme’ who
will compete for 180 senior positions in the group
Worst of all though is the resentment that
high-flyers create among other managers who aren’t chosen to be highflyers
The good news is the pay, the bad news is that damning little phrase “according to age and experience”
to age and experience”
But there’s another wildly exciting job in the paper today, “salary Ј12,500–16,250 according
which means I won’t get the job
Вопрос id:1320118
Correspond the left and right parts
Левая частьПравая часть
I’m contemplating applying for my fifty-first job. It’s been a long time since I wasted stamp money this way. In fact, when I reached the fiftieth without success I
decided to abandon job-hunting and got out my pen to scratch a living instead
But there’s another wildly exciting job in the paper today, “salary Ј12,500–16,250 according
will compete for 180 senior positions in the group
BP is one of the largest multinational companies in the world. It employs 130,000 people. It has 260 managers involved in its own ‘individual development programme’ who
to age and experience”
Вопрос id:1320119
Correspond the left and right parts
Левая частьПравая часть
It’s not that I have more age than
experience – I’ve led an incident-packed existence. Unfortunately it’s not all related to a single-strand career structure
But there’s another wildly exciting job in the paper today, “salary Ј12,500–16,250 according
will compete for 180 senior positions in the group
BP is one of the largest multinational companies in the world. It employs 130,000 people. It has 260 managers involved in its own ‘individual development programme’ who
to age and experience”
Journalist, temp, company director, wife and mother, market researcher, and now, at thirty-something, I’m trying to use my Cambridge
degree in criminology
Вопрос id:1320120
Correspond the left and right parts
Левая частьПравая часть
The good news is the pay, the bad news is that damning little phrase “according to age and experience”
experience – I’ve led an incident-packed existence. Unfortunately it’s not all related to a single-strand career structure
It’s not that I have more age than
will compete for 180 senior positions in the group
BP is one of the largest multinational companies in the world. It employs 130,000 people. It has 260 managers involved in its own ‘individual development programme’ who
which means I won’t get the job
Вопрос id:1320121
Correspond the left and right parts
Левая частьПравая часть
It’s not that I have more age than
it seems from where I’m standing. Even the BBC is a culprit
I’m a victim of the sliding pay-scale. Employers
will compete for 180 senior positions in the group
BP is one of the largest multinational companies in the world. It employs 130,000 people. It has 260 managers involved in its own ‘individual development programme’ who
can obtain a fresh 22-year-old graduate to train a lot cheaper than me. Yet I’m the ideal employee: stable, good-humoured, child-bearing behind me, looking for 25-plus years of steady pensionable employment
Ageism is everywhere. It’s much more prevalent than sexism in the job market, or that’s how
experience – I’ve led an incident-packed existence. Unfortunately it’s not all related to a single-strand career structure
Вопрос id:1320122
Correspond the left and right parts
Левая частьПравая часть
I’m a victim of the sliding pay-scale. Employers
will compete for 180 senior positions in the group
BP is one of the largest multinational companies in the world. It employs 130,000 people. It has 260 managers involved in its own ‘individual development programme’ who
can obtain a fresh 22-year-old graduate to train a lot cheaper than me. Yet I’m the ideal employee: stable, good-humoured, child-bearing behind me, looking for 25-plus years of steady pensionable employment
Journalist, temp, company director, wife and mother, market researcher, and now, at thirty-something, I’m trying to use my Cambridge
degree in criminology
Вопрос id:1320123
Correspond the left and right parts
Левая частьПравая часть
BP is one of the largest multinational companies in the world. It employs 130,000 people. It has 260 managers involved in its own ‘individual development programme’ who
can obtain a fresh 22-year-old graduate to train a lot cheaper than me. Yet I’m the ideal employee: stable, good-humoured, child-bearing behind me, looking for 25-plus years of steady pensionable employment
I’m a victim of the sliding pay-scale. Employers
will compete for 180 senior positions in the group
Ageism is everywhere. It’s much more prevalent than sexism in the job market, or that’s how
it seems from where I’m standing. Even the BBC is a culprit
Вопрос id:1320124
Correspond the left and right parts
Левая частьПравая часть
Ageism is everywhere. It’s much more prevalent than sexism in the job market, or that’s how
it seems from where I’m standing. Even the BBC is a culprit
The public and private sectors are obsessed with attracting young high-flyers. Yet there are many
can obtain a fresh 22-year-old graduate to train a lot cheaper than me. Yet I’m the ideal employee: stable, good-humoured, child-bearing behind me, looking for 25-plus years of steady pensionable employment
I’m a victim of the sliding pay-scale. Employers
professions that would benefit from the maturity and stability the older entrant can bring. This is recognized by the Probation Service, for example, who welcome experienced adults looking for a second career
Вопрос id:1320125
Correspond the left and right parts
Левая частьПравая часть
Ageism is everywhere. It’s much more prevalent than sexism in the job market, or that’s how
it seems from where I’m standing. Even the BBC is a culprit
I’m a victim of the sliding pay-scale. Employers
and promotion, irrespective of sex, marital status, creed, colour, race or ethnic origin, and the BBC is committed to the development and promotion of such equality of opportunity
Their appointments brochure says: “The BBC’s personnel policies are based on equal opportunities for all ... This applies to ... opportunity for training
can obtain a fresh 22-year-old graduate to train a lot cheaper than me. Yet I’m the ideal employee: stable, good-humoured, child-bearing behind me, looking for 25-plus years of steady pensionable employment
Вопрос id:1320126
Correspond the left and right parts
Левая частьПравая часть
The armed services and police, perhaps, could think about strenuous aptitude and fitness tests rather than imposing
sexism, racism, and handicappism because even the oppressed seem to accept the discrimination
I’m a victim of the sliding pay-scale. Employers
disappearing, of their incomes falling, of their homes being repossessed or being impossible to sell, of their families breaking up, of their networks of friendships disintegrating, have not been higher since the war
Ageism is lagging behind
a blanket upper limit on entrants which is arbitrarily and variously fixed between 28 and 33. The administrative grade of the Civil Service assumes the rot sets in at 32.
The British are increasingly at risk. The chances of their jobs
can obtain a fresh 22-year-old graduate to train a lot cheaper than me. Yet I’m the ideal employee: stable, good-humoured, child-bearing behind me, looking for 25-plus years of steady pensionable employment
Вопрос id:1320127
Correspond the left and right parts
Левая частьПравая часть
Ageism is lagging behind
sexism, racism, and handicappism because even the oppressed seem to accept the discrimination
The public and private sectors are obsessed with attracting young high-flyers. Yet there are many
professions that would benefit from the maturity and stability the older entrant can bring. This is recognized by the Probation Service, for example, who welcome experienced adults looking for a second career
I’m a victim of the sliding pay-scale. Employers
can obtain a fresh 22-year-old graduate to train a lot cheaper than me. Yet I’m the ideal employee: stable, good-humoured, child-bearing behind me, looking for 25-plus years of steady pensionable employment
Вопрос id:1320128
Correspond the left and right parts
Левая частьПравая часть
The armed services and police, perhaps, could think about strenuous aptitude and fitness tests rather than imposing
the rise of new forms of casualized, temporary and contract forms of employment, even those on average incomes and above can become victims of pressures beyond their control
On top of the long-standing concerns about the growing gap between rich and poor, there is an increasing awareness of a new range of risks that are bringing fresh
a blanket upper limit on entrants which is arbitrarily and variously fixed between 28 and 33. The administrative grade of the Civil Service assumes the rot sets in at 32.
Unemployment and low pay are no longer the sole measures of inequality and lack of social well-being; with
patterns of social distress and exclusion
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