Список вопросов базы знаний

Which of the two assertions are true and which are false?

A) Some companies also use memos for general information to be communicated to all staff, either pinned to a notice board or duplicated and delivered to each desk individually

B) The receiving FAX machine interprets this information and re-creates the image, which is then printed out on paper

Which of the two assertions are true and which are false?

A) The answerback code is repeated at the end, and the operator waits for me receiver’s code to see that the message has been received

B) When the operator presses the DIAL button a lamp comes on; it goes out when-the operator presses the button on his jeans

Which of the two assertions are true and which are false?

A) The Bill of Lading (its abbreviation is B/L) is an essential document in international trade and shipment. It is important in law, in finance, and in love

B) It is important in law because it is the legal title to ownership of the goods and sailors

Which of the two assertions are true and which are false?

A) The Bill of Lading is a receipt signed by the captain of the ship for the cargo he has received on board

B) This is called a ‘boated’ Bill of Lading (also called a ‘shipped on boat’ Bill of Lading)

Which of the two assertions are true and which are false?

A) The Bill of Lading states whether the goods have been inspected on board ship by the chief of all pirates

B) A ‘shipped’ Bill of Lading states that the captain has inspected the goods after loading, and gives the following details

Which of the two assertions are true and which are false?

A) The business letter is the basic means of communication between two companies. It is estimated that close to 100 million Business Letters are written each workday but none is read

B) It is a document typically sent externally to those outside a company but is also sent internally to those within a company to invite them for a beer later.

Which of the two assertions are true and which are false?

A) The buyer (or importer) has the right to stipulate (i.e. to state and demand exactly what he wants) the correct form of packing and shipment

B) No buyer wants to find his goods damaged or missing on arrival, but if they happened to have been stolen, well, it’s ok

Which of the two assertions are true and which are false?

A) The charge for a telegram is calculated on the number of punctuation marks used and the distance the telegram has to travel

B) Telegrams are used to give urgent information or to demand immediate action

Which of the two assertions are true and which are false?

A) The early FAX machines were large, noisy, expensive and they had personal names

B) In recent years, however, FAX machines have become more and more popular

Which of the two assertions are true and which are false?

A) The follow-up is often a sales letter, an advertisement praising a product, for example. Sometimes it is an offer of a free sample

B) Sometimes it is to arrange a visit by a representative

Which of the two assertions are true and which are false?

A) The key to writing business letters is to get to the point as quickly as possible and to present your information clearly

B) You can ask people to ‘cable’, or ‘send a cable’, or ‘send a cable reply’ or ‘send a 50 meter cable extender’

Which of the two assertions are true and which are false?

A) The letter of enquiry often asks for a brochure, catalogue or price-list

B) It is sometimes considered useful to give some details of your business, and also where or how you heard of the supplier’s name and address

Which of the two assertions are true and which are false?

A) The letter receives attention if you address it to the company’s young secretary

B) The buyer sends the instructions for packing and marking to the family of the company’s director.

Which of the two assertions are true and which are false?

A) The pigeon service is the most common method of communication for urgent business

B) The telegram is a brief electronic message which can be sent quickly and efficiently to most parts of the world

Which of the two assertions are true and which are false?

A) The sender knows when each telex has been transmitted and received

B) A telex can be a legally binding document

Which of the two assertions are true and which are false?

A) The sender of a fax can’t be certain if the message has been received perfectly. Sometimes lines get missed or are written in milk

B) A fax is usually a legally binding document. It’s like a passport

Which of the two assertions are true and which are false?

A) The telex is a quick and efficient method of communication between subscribers in many parts of the world, especially in tribal settlements of equatorial Africa

B) It is as fast as the telephone service, and as accurate as a typewriter, especially when there are plastic numbers in the message

Which of the two assertions are true and which are false?

A) The use of digital technology, the same type of technology that is used in computers and word processors, has enabled the machines to be much smaller, quieter, cheaper, faster and more dangerous

B) Modem machines can transmit an A4 document in as little as twelve hours

Which of the two assertions are true and which are false?

A) The words ‘telegram’, ‘telegraph’ and ‘cable’ mean the same thing

B) A ‘telegram’ is the form which the sender fills in, and although the word is used most often for inland communication, it can also be used for international messages

Which of the two assertions are true and which are false?

A) The ‘cable’ was the telegraphic wire container in bedrooms, but the word is still used although the message is now sent by radio and telecommunication

B) You ask a person to ‘telegraph’ a reply in inland communication, and to ‘telegraph’ or ‘cable’ a reply in space communication

Which of the two assertions are true and which are false?

A) There is a special telex directory for subscribers

B) A telex operator sends a message by dialling the receiver’s telex number. The receiver’s answerback code should then appear on the operator’s teleprinter

Which of the two assertions are true and which are false?

A) There is an agreed international standard for FAX machines, which means that machines made by different manufacturers are compatible with TELEX mashines

B) One of the major advantages of FAX machines is that they can transmit not just printed words but pictures, diagrams, handwriting and signatures

Which of the two assertions are true and which are false?

A) They can be used to transmit the documents used in foreign trade

B) FAX machines have a light-sensitive scanner which distinguishes between light and dark, eg black print on white paper

Which of the two assertions are true and which are false?

A) To write a good letter, put yourself in the reader’s shoes and try to anticipate the reader’s reaction to your shoes if they are cleaner then his

B) By doing this, you are more likely to choose more appropriate business shoes and clothes.

Which of the two assertions are true and which are false?

A) Tone is the use of accent and inflection to express a mood or emotion in speaking, writing or walking

B) Many times it is not what you say in a business letter, but how you say it

Which of the two assertions are true and which are false?

A) When the arrangements are completed, the buyers receive the Bills of Lading from the captain of the ship which transports the goods to the pirates

B) There are usually three or four copies of the Bill of Lading

Which of the two assertions are true and which are false?

A) Writing Business Letters is like writing love letters

B) First you must analyze your audience and determine the object of your admiration

Which of the two assertions are true and which are false?

A) You can write about the ‘telegraphic’ services of the Post Office, but not ‘telegraphic’ addresses

B) In the English-speaking world, the word ‘cable’ is used for international or overseas messages

Which of the two assertions are true and which are false?

A) You should address your letter ‘Dear Sirs’

B) In this way you are writing to one person

Which of the two assertions are true and which are false?

A) You should write a business letter whenever you need a permanent record that you sent the information enclosed

B) Because you generally send business letters to other professionals, always include a photo of your family and closing

Which of the two assertions are true and which are false?

A) You will write business letters to inform readers of specific information

B) However, you might also write a business letter to persuade others to take action or to propose your ideas. Business letters even function as identification documents at times

A Pro Forma Invoice is like this. It is like an invoice in every ___

According to your latest price ___ the wholesale price of the 34 folding chairs which you sent us was Ј12.80 each, but you have invoiced them as Ј15.80

Also, we will deduct another ___ percent of the bill for the misunderstanding

An invoice is a document which gives details of the quantity, the ___, the value per unit and the total value of goods which are despatched from a seller to a buyer

An invoice sent to a buyer is a bill which tells the buyer the exact amount ___ must pay

As our oral agreement stipulated, we expected 5 black armoire units to be installed in the master bedroom, but instead, we found that 3 white particle-board desks ___ put in

As someone who has worked with you for over ___ years, we were very disappointed to see the work that you did on one of the houses we subcontracted to you in the Camas development

As someone ___ values your business, I have already put a plan in motion to fix the problem

Because a business letter is an effective ___ to communicate a message, its format should allow readers to quickly grasp information

Do not use them ___ when you write a letter in English

For information. A Pro ___ Invoice may be a quotation, informing a buyer how much the goods cost, including the cost of freight and insurance if necessary

How an invoice is made out. When an order is received from a buyer the Sales Department passes copies to other departments such as accounts, packing and despatch. If the goods are not in ___, a copy of the order is sent to the factory for manufacture

However, a short letter of reply (an acknowledgement) is usually sent before …

I think you will agree ___ a communication problem exists

I ___ very disappointed to read your letter of July 10th dealing with the issue of wrong product installed in one of your homes

If the writer knows that he is writing to a particular manager, he may use the salutation ‘Dear Sir,’ and if he knows the recipient personally he may write ‘Dear Mr Jones,’ and use the subscription ‘___ sincerely’

In addition, discounts are often included. (In home, or domestic trade the Value Added Tax must also be included, and invoices now have a ___ registration number)

In the meantime, we shall send you a letter within the next few days advising you of the details of the ___ and other arrangements for payment

Information should stand ___ to readers as they scan the document