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Список вопросов базы знанийАнглийский язык. Практикум по культуре речевого общенияВопрос id:1256150 Put in the right word: You often have to give the names of two people who are prepared to write ___ for you. ?) recommendations ?) references ?) suppositions ?) offers Вопрос id:1256151 Put in the right word: You write an application, or fill in the company's application form, and send it, along with your ___ and a covering letter. ?) letter ?) advertisement ?) enquiry ?) resume Вопрос id:1256152 Choose the correct answer. What is 'American Plan'? It is ___. ?) bed only ?) bed, breakfast, lunch and dinner ?) bed and breakfast ?) bed, breakfast and lunch or dinner Вопрос id:1256153 Choose the correct answer. What is 'Continental Plan'? It is ___. ?) bed, breakfast and lunch or dinner ?) bed and breakfast ?) bed, breakfast, lunch and dinner ?) bed only Вопрос id:1256154 Choose the correct answer. What is 'Demi-pension'? It is ___. ?) bed, breakfast and lunch or dinner ?) bed, breakfast, lunch and dinner ?) bed only ?) bed and breakfast Вопрос id:1256155 Choose the correct answer. What is 'European Plan'? It is ___. ?) bed, breakfast, lunch and dinner ?) bed and breakfast ?) bed only ?) bed, breakfast, lunch or dinner Вопрос id:1256156 Choose the correct word. A computer also makes it much easier to ___ any discount. ?) return ?) check ?) calculate ?) issue Вопрос id:1256157 Choose the correct word. At the end of their stay guests ___ at the reception. ?) dispute ?) check in ?) return ?) check out Вопрос id:1256158 Choose the correct word. During their stay at a hotel, guests will ___ charges for the services they use in the hotel. ?) calculate ?) issue ?) itemize ?) incur Вопрос id:1256159 Choose the correct word. Guests may ___ a charge if they disagree with it. ?) fight ?) quarrel ?) agree ?) dispute Вопрос id:1256160 Choose the correct word. Guests usually wish to see exactly what they are paying for, so the hotel should ___ the bill to show each item separately. ?) check out ?) liaise ?) itemize ?) issue Вопрос id:1256161 Choose the correct word. Guests will be very unhappy if the hotel ___ them and asks them to pay more. ?) charges ?) overcharges ?) undercharges ?) calculate Вопрос id:1256162 Choose the correct word. If food is attractively displayed, customers will be ___ to buy. ?) forced ?) treated ?) made ?) tempted Вопрос id:1256163 Choose the correct word. In order to avoid problems the receptionist should ___ with the other departments in the hotel. ?) talk ?) dispute ?) check ?) liaise Вопрос id:1256164 Choose the correct word. Most hotels ask guests who are leaving to ___ their rooms before lunchtime. ?) vacate ?) settle ?) occupy ?) return Вопрос id:1256165 Choose the correct word. One way to find out about your customers, their needs and how much money they are willing to spend is to ask them to complete a(n) ___. ?) inquiry form ?) application form ?) booking form ?) questionnaire Вопрос id:1256166 Choose the correct word. Some hotels ___ a luggage pass to show that payment has been received and the guest is free to leave. ?) calculate ?) return ?) settle ?) issue Вопрос id:1256167 Choose the correct word. The receptionist will ask the guests to ___ their bills before leaving the hotel. ?) find out ?) return ?) calculate ?) settle Вопрос id:1256168 Choose the correct word. The receptionist will ___ any valuables which have been deposited for safe keeping. ?) look for ?) itemise ?) keep ?) return Вопрос id:1256169 Choose the correct word. To be successful the hotel must ___ the needs of the customer. ?) decide ?) complete ?) provide ?) satisfy Вопрос id:1256170 Choose the word which best completes the sentence. Customers with valuable items should use the ___ provision. ?) savings ?) safe deposit ?) lock up ?) secure Вопрос id:1256171 Choose the word which best completes the sentence. Each day the ___ list shows the names of the guests expected. ?) arrivals ?) stop-go ?) room ?) records Вопрос id:1256172 Choose the word which best completes the sentence. Guests entering the hotel will find the reception desk in the ___. ?) foyer ?) back office ?) scullery ?) corridor Вопрос id:1256173 Choose the word which best completes the sentence. Hotels may manage to fill vacant rooms with ___ bookings. ?) provisional ?) chance ?) early ?) opportunity Вопрос id:1256174 Choose the word which best completes the sentence. If guests lose their room keys, a member of staff can open their room door with a ___ key. ?) pass ?) main ?) passage ?) card Вопрос id:1256175 Choose the word which best completes the sentence. In order to be successful, a hotel must try to maximize room ___. ?) availability ?) occupancy ?) turnover ?) status Вопрос id:1256176 Choose the word which best completes the sentence. Messages for guests who are out should be placed in the appropriate ___ at the reception. ?) pigeon hole ?) key hook ?) key hole ?) bird box Вопрос id:1256177 Choose the word which best completes the sentence. One of the jobs of a receptionist is to ___ complaints. ?) deal with ?) organize ?) manage ?) regret Вопрос id:1256178 Choose the word which best completes the sentence. People who have booked but don't arrive are known as ___. ?) failures ?) no shows ?) no comers ?) delays Вопрос id:1256179 Choose the word which best completes the sentence. People who use the same hotel on several occasions are called ___. ?) returnes ?) usuals ?) regulars ?) normals Вопрос id:1256180 Choose the word which best completes the sentence. The building is very old and the management have spent a lot of money ___ the original features. ?) installing ?) re-equipping ?) restoring ?) servicing Вопрос id:1256181 Choose the word which best completes the sentence. The people who use a particular hotel are known as the ___. ?) clientele ?) guest list ?) usuals ?) long stays Вопрос id:1256182 Choose the word which best completes the sentence. The ___ around the hotel are beautifully planted with flowers. ?) floors ?) lands ?) grounds ?) earth Вопрос id:1256183 Choose the word which best completes the sentence. This room is very quite as it's not at the front of the hotel. It is ___. ?) rare-looking ?) rare-facing ?) back-looking ?) back-facing Вопрос id:1256184 Choose the word which best completes the sentence. We apologize for any inconvenience caused during the ___ of the new swimming pool. ?) composition ?) assembly ?) formation ?) construction Вопрос id:1256185 Choose the word which best completes the sentence. When guests arrive the receptionist usually asks them to sign the ___. ?) ledger ?) guest bill ?) booking form ?) register Вопрос id:1256186 Fill in the missing preposition. Any telephone costs will be added ___ the bill. ?) for ?) out ?) from ?) to Вопрос id:1256187 Fill in the missing preposition. Chef won't put up ___ any nonsense in the kitchen. ?) with ?) on ?) of ?) at Вопрос id:1256188 Fill in the missing preposition. I'll think ___ how to promote your idea of a Japanese night, and we'll discuss it later. ?) with ?) for ?) about ?) of Вопрос id:1256189 Fill in the missing preposition. The manager is very preased ___ this month’s sales figures. ?) with ?) at ?) for ?) of Вопрос id:1256190 Fill in the missing preposition. The number of staff depends ___ the season. ?) on ?) for ?) with ?) of Вопрос id:1256191 Fill in the missing preposition. We still haven't heard ___ those guests about what flowers they want. ?) from ?) to ?) about ?) of Вопрос id:1256192 Fill in the missing prepositions It's been so cold that there's been no demand ___ soft drinks. ?) on ?) in ?) for ?) at Вопрос id:1256193 Fill in the missing prepositions. I'm relying (1) ___ you to sort (2) ___ this problem peacefully. ?) on; out ?) to; with ?) in; from ?) about; for Вопрос id:1256194 Fill in the missing prepositions. Mrs Brown has complained (1) ___ the food (2) ___ the manager. ?) for; to ?) of; about ?) with; of ?) about; to Вопрос id:1256195 Fill in the missing prepositions. These new computer key cards should cut down (1) ___ electricity costs as they turn the lights (2) ___ as soon as the guests go out. ?) to; down ?) in; of ?) out; about ?) on; off Вопрос id:1256196 Fill in the missing word. Customers usually make a phone call or send a fax to make a ___. ?) confirmation ?) reservation ?) provision ?) allocation Вопрос id:1256197 Fill in the missing word. Customers who regularly use the hotel may pay ledger ___ montly. ?) bill ?) price ?) cost ?) account Вопрос id:1256198 Fill in the missing word. Hotels often don't ___ specific rooms to specific guests until they arrive. ?) allocate ?) correspond ?) enter ?) book Вопрос id:1256199 Fill in the missing word. Often you should add 10% or 15% of ___ to the restaurant bill. ?) service charge ?) service tip ?) service tax ?) service price |
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